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Service:

• Software Products provides Service and Repair on Computer Systems and Servers.

• Rate Card Information.

  • Service and Repair Standard Base Rate $120.00 per hour.

    • Billed in 15 minute increments.
    • With a minimum charge of one hour. ($120.00)
    • Drivable - One hour minimum. Or one hour ($120.00) for each hour of travel.
    • Non-Drivable - six hour minimum. ($720.00)

  • Travel Time Oneway Any day or time $80.00 per hour.

    • A flat rate of $60.00 to anywhere in the LA Basin each day.
    • Otherwise billed in 30 minute increments ($40.00).
    • 30 minute minimum charge ($40.00).

  • 9am to 5pm Standard Base Rate
  • 6am to 9am Standard Base Rate times 1.5
  • 5pm to Midnight Standard Base Rate times 1.5
  • Midnight to 6am Standard Base Rate times 2
  • Over 8 hours less than 12 hours in one day. Standard Base Rate times 1.5
  • Over 12 hours in one day. Standard Base Rate times 2
  • Saturday first 8 hours. Standard Base Rate times 1.5
  • Saturday over 8 hours less than 12 hours. Standard Base Rate times 2
  • Saturday over 12 hours. Standard Base Rate times 3
  • Sunday and Software Product's holidays. Standard Base Rate times 3
  • Standard terms are COD (payable upon delivery of an invoice to the customer)
  • Customers agree to pay a late charge of 1.5% per month of total due on all invoices over 30 days unpaid from the date the invoice was signed.
  • Customers must make arrangements prior to service being performed for other than the above terms to apply.

• Service Contracts.

  In our experience, Service Contracts are ultimately unfair to one of the parties, usually the customer.
  However we believe we have found an equitable solution to the dilemma.
  Software Products will show up on a mutually agreeable schedule and perform PM (preventive maintenance) service plus any other maintenance or service required, and the customer will be charged using the rate schedule above.
  If 24 hours notice is given to cancel the scheduled call no charge will occur, otherwise minimums apply.
  So basically Software Products will show up on a regular schedule, and perform whatever service is required. No Contracts to sign, regular maintenance performed
  Fair to everybody.